RETURNS
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– REPLACEMENT ONLY IF ANY DAMAGED PRODCT RECEIVED
– UNBOXING VIDEO IS MUST FOR ANY CLAIM IN CASE OF DAMAGE OR WRONG ITEM RECEIVED. AND INFORM US WITH IN 24 HOURS.
-FULL REFUND IF ORDER IS CANCELLED BEFORE THE PRODUCT IS SHIPPED.
Return/Replacement Policy
We understand that sometimes things don’t go as planned, and you might need to return or replace your jewellery purchase. To ensure a smooth and hassle-free experience, we offer a 2-Day Return/Replacement Policy, applicable within 48 hours of delivery.
However, for the missing product, you have to report us within 24 hours.
To cancel an order, please send us an email at info@sriasmi.com or Whatsapp with your order number within 24 hours from the time order is placed.[full refund provided in this case. within 5-7 working days.]
What it covers for a Return/ Replacement:
● Wrong item received: If you received an item different from the one you ordered, we’ll gladly replace it for you ( At No Extra cost ).
What it doesn’t cover:
Please note that returns or exchanges are not possible for the following reasons:
● Change of mind or Personal preference or Quality regarding: We carefully curate our designs and provide detailed product information. Once you’ve made your choice, returns or exchanges based on personal preference are not accepted.
● Size issue: We clearly list product sizes information for each product (size may have variation of +/- 10%). Please choose your size carefully, returns or exchanges for size are not accepted.
● Handmade design variations: Our handmade jewellery features unique patterns and designs that may vary slightly from the product photo due to the nature of the craft. These variations are not considered defects and cannot be returned for this reason.
To ensure a smooth replacement process, the following items are not eligible under our 1-Day Replacement Policy:
● Damaged Jewelry: Any jewelry with physical damage to the box, product itself, or any component of its original packaging.
● Washed Jewelry: Jewelry that has been washed or cleaned in any way.
● Altered Jewelry: Jewelry that has been modified or altered in any way.
● Missing Items: Jewelry returned without its original packaging, including the retail box, certificate, and all accessories.
● Unreadable Serial Number: Jewelry with a missing, damaged, altered, or unreadable serial number.
Important Note: To verify claims of wrong or damaged items, we require an unboxing video starting before you open the package and ending after clearly showing the issue. Without this video, we won’t be able to accept your claim.
Additional Information:
● To initiate a replacement, please contact our customer support team within 48 hours of receiving your order.
● The jewelry must be returned in its original packaging, with all tags and certificates intact.
● Please note that shipping charges for replacements may apply.
Remember:
This policy helps us maintain the quality and condition of our jewelry for all our customers. If you have any questions or concerns, please don’t hesitate to contact us.
FAQ’s
How do I cancel an order on Sriasmi.com ?
1) Cancellation before product has shipped:
● If you cancel your order before shipment has shipped..
– Prepaid : payment gateway amount will be refund to your original payment source.. full refund provided in this case. within 5-7 working days.
– COD : no payment refund applicable.
2) Cancellation after product has shipped:
● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.. once that package reach us back you will get refund of your amount by deducting order shipping cost. within 5-7 working days.
● If you received the product, it will be eligible for a replacement if it is defective or wrong item delivered than selected item in your order. See 02-Day Return/Replacement Policy for further details.
How do I return a purchased item? What is the procedure to return a product to Sriasmi?
● Notify/Inform us about problems, damages, or defects within 02 days from the date of delivery at info@sriasmi.com or contact us on customer care number or whatsapp us. with the unboxing video attached. we will check about any issue
● In order to initiate a return, Please be sure that all items that are to be returned or exchanged, must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
● Place return request by contacting us on customer care number or whatsapp within 48 hours form delivery.
● Email us at info@sriasmi.com OR Whatsapp us with images and video of the products with packaging and tags to schedule a return pick up.
Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days.
Once the item is deliver Back to us we will check the product and we will credit the amount [ after deducting order shipping cost ] of that item as online refund within 6-7 business days,
Pls note: We are currently not accepting any return requests for international orders.
Received message of delivery confirmation but not received package?
– kindly inform us within 24 hours of delivery message,
– any dispute should be raised within 24 hours. kindly email us for the same with delivery sms screenshot with your order id and mension your registered mobile number.
– any claim after 24 hours will not be accepted.